Booking and deposits
All bookings are subject to availability and confirmation by Umbrella Tours & Travel. We will confirm the service, route, timings and pricing after your enquiry and before accepting a booking.
For many private tours and transfers, a deposit or advance payment may be required to secure your booking. The final balance is due in line with the confirmation supplied by our team.
Pricing and payment
Quoted prices are based on the information provided at the time of the enquiry, including the route, travel date, number of passengers and any special requests. Additional charges may apply for waiting time, extra luggage, extended hours, parking, tolls, flight delays, waiting at terminals, or changes made after confirmation.
Payments may be made by the method agreed in writing before travel. We reserve the right to refuse or reschedule a booking where payments are not received as agreed.
Changes and cancellations
We understand plans can change. If you need to amend your booking, please contact us as soon as possible. We will do our best to accommodate changes, subject to availability and the notice given.
Cancellation terms depend on the service booked and will be confirmed in writing before the booking is accepted. Where a cancellation is outside the agreed cancellation window, a fee may apply.
Your responsibilities
When booking a tour or airport transfer, you are responsible for providing accurate details, including passenger numbers, luggage, flight numbers, pickup points, destination addresses, and any accessibility or child-seat requests. We rely on the information supplied to plan the service.
You agree to be ready at the scheduled collection time and to inform us promptly of any delays, changes to your itinerary or issues affecting the service.
Liability
Umbrella Tours & Travel will use reasonable care and skill in arranging and delivering your journey. We are not liable for losses arising from delays beyond our reasonable control, including severe weather, industrial action, airport disruption, flight delays, traffic conditions or other force majeure events.
Our responsibility is limited to the services we provide directly and to the extent permitted by law. We accept no liability for third-party products, attractions, timings outside our control or personal items left in vehicles.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions about these terms or your booking, contact us:
Umbrella Tours & Travel
Email: bookings@umbrellatoursandtravel.com
Phone: +44 2080900395
Address: 6-9 The Square, Stockley Park, UB11 1FW, Uxbridge, London, United Kingdom